Shipping Policy

AdVitals Shipping Policy

Last Updated: Dec 01, 2023

Thank you for choosing AdVitals! We aim to provide you with a seamless and reliable shopping experience. Please review our detailed shipping policy to ensure you have a clear understanding of our processes.

Shipping Charges and Taxes:
- Taxes will be applicable based on the shipping destination and regional tax regulations.
- The customer is responsible for any additional taxes or customs duties imposed by their local authorities.

Free and Standard Shipping Eligibility:
- Free and standard shipping options are available for most areas, excluding Rural and Remote locations.
- Customers in Rural and Remote areas will be prompted to check shipping rates during the checkout process.

Shipping Timeframes:
- The standard processing time for orders is 1-3 business days, depending on order volume.
- Delivery time after shipping is estimated to be 5-7 business days.
- Weather conditions, holidays, and unforeseen circumstances may cause delays. We do not provide delivery guarantees.

Pickup Options and Unclaimed Packages:
- Depending on the delivery carrier, your order may be available for pickup at the carrier's nearest location.
- Unclaimed packages will be returned to our warehouse. Re-shipment charges may apply, and we will seek your consent before processing.

Reporting Missing Parcels:
- Customers must report missing parcels or packages within 24 hours of the delivery date on the carrier's website to be eligible for any claims.
- Please provide accurate and timely information to assist us in resolving the issue promptly.

Address Errors:
- AdVitals relies on the information provided by the customer for shipping.
- Customers are responsible for verifying and ensuring the accuracy of the provided shipping information.
- In the case of address errors, if the parcel has left our facility with the wrong address, the customer must pay for re-shipping once the package is returned to our warehouse.

Delivery Guarantees:
- AdVitals does not provide delivery guarantees due to factors beyond our control, such as weather, holidays, or unforeseen circumstances.

Contact Information:
- If you have any questions or concerns regarding our shipping policy, please contact our customer support team at aghogale@advitals.ca.

AdVitals reserves the right to update this shipping policy as needed. Please refer to our website for the most current information.

Thank you for choosing AdVitals!